FAQ

Your order is usually processed within 1-2 business days. Deliveries within Germany typically take 2-5 business days, while shipments to other EU countries may take 3-12 business days. Once your order has been shipped, you will receive a tracking number to monitor your package online at any time.

We accept returns and exchanges within 14 days of receiving your order for customers in Germany and the EU. Items must be unworn, unwashed, and with original tags. For detailed instructions and the return form, please visit our Return and Right of withdrawal pages. Return shipping costs are the customer’s responsibility, except in special cases.

Size information is provided directly in the product description for each item. This allows you to choose the most suitable size. If you’re unsure or need assistance, contact our customer service via WhatsApp or email – we’ll gladly help you select the right size.

To place an order in our online shop for customers in Germany and the EU, simply select your desired items, click “Add to Cart”, and proceed to checkout. Enter your delivery address and choose a payment method. After completing your order, you will receive a confirmation email with all details.

We apologize for the inconvenience. If you receive a damaged item, please contact our customer service via email or WhatsApp immediately. We will resolve the issue promptly by sending a replacement item or issuing a refund. This applies to shipments within Germany and the EU.

Once your order has been shipped within Germany or the EU, you will receive a tracking number via email. You can use this number to monitor your delivery status online at any time. For any questions, contact our customer service.

Yes, we deliver our products within Germany and all EU countries. Shipping costs and delivery times vary depending on the destination. Available options can be seen during checkout. For more details, visit our Shipment page with complete information on delivery times and costs.

We accept various secure payment methods to make shopping convenient in Germany and the EU. These include PayPal, credit cards (Visa, Mastercard, American Express) and SOFORT/Klarna. All payments are encrypted. For full details, visit our Payment Methods page.

Shipping costs depend on the destination within Germany and the EU. In Germany, free shipping is available for orders over €89, while in the EU, free shipping applies for orders over €150. Orders below this threshold are calculated based on weight and country. For full details on delivery times, shipping options, and costs, visit our Shipment page.

Yes, we prioritize high-quality products and customer satisfaction. All items are carefully inspected before shipping. If you encounter a defect or quality issue, you can request a return or exchange within 14 days. More information is available on our Return / Right of withdrawal pages.