Return

We would like to remind our customers to shop more consciously:

Every day, returns cause 238,000 tons of CO2 and place an extreme burden on our environment. We see the reminder as a step in the right direction; it should encourage more conscious purchasing and climate-friendly living.

If you would like to return an item , please:

Generally:
  • return your items in their original packaging
  • submit your return within 14 days of receiving the package
  • only return incorrect/faulty products if our customer service asks you to do so
  • handle the products carefully when trying them on
  • not to remove any stickers or labels

SALE PRODUCTS, HIJABS & BONES (for hygienic reasons) DIRTY/WORN CLOTHING AS WELL AS ITEMS WITHOUT STICKERS/LABELS WILL NOT BE REFUNDED!

The buyer is responsible for return shipping costs.

Without a tracking number we assume no liability!

REFUND

Once your return has been delivered to our warehouse, we require 5-7 business days to process and an additional 4-6 business days to process your refund.

For more information please read our return policy .

RETURNS DUE TO UNDELIVERABILITY

Shipments that cannot be delivered due to an address error, shipments that are not picked up at the DHL branch/pack station, shipments that are cancelled or refused acceptance and are therefore sent back to us, we can resend for a flat shipping fee of 4.99 euros or cancel the order. In the event of a cancellation, a return and processing fee of 10 euros will be deducted from the refund amount.

STILL QUESTIONS?

If you have any further questions about the return process, please do not hesitate to contact us at info@modestmarrakech.com .